Partner FAQ
Select from the following list of Partner FAQs. Browse through these FAQs to find answers to commonly raised questions. If you’re a new partner or considering becoming one, we encourage you to read through the relevant articles.
General Questions
What does SHORE teams do?
SHORE teams helps companies build and scale software development teams by connecting them with qualified Nearshore and Offshore IT partners. While SHORE teams manages client acquisition and coordination, partners deliver technical expertise and benefit from consistent project demand.
How does SHORE teams work with IT partners?
SHORE teams collaborates with vetted IT partners that offer development capacity for client projects. The company handles client acquisition, qualification, and coordination, while partners focus on delivering high-quality technical teams or individual specialists.
What is the difference between a Nearshore and Offshore partner?
Nearshore partners are based in Europe and offer closer time zones and cultural alignment with European clients. Offshore partners are typically located in Asia and provide greater cost efficiency and flexible capacity.
Which countries are your partners typically based in?
Partners are located across Central and Eastern Europe, Southern Europe, and Asia.
What types of companies does SHORE teams serve?
SHORE teams supports funded startups, SMEs, and large enterprises across various industries that require scalable and reliable software development capacity.
How can I become a SHORE teams partner?
Prospective partners can apply by submitting their details via the partner page. SHORE teams evaluates the submission based on technical expertise, reliability, and team capacity.
Do you only work with companies, or also with individual developers or freelancers?
SHORE teams primarily partners with established IT companies. However, in specific cases, individual senior developers or freelancers may be considered if they meet client requirements and have a proven track record.
Partnership Process
What is the onboarding process for new partners?
Prospective partners can apply by submitting their details via the partner page. SHORE teams evaluates the submission based on technical expertise, reliability, and team capacity. During the onboarding process, partners receive all necessary information. Once approved, they gain access to a dashboard where they can manage their profile, apply to client requests, and track the status of their applications.
What information is required during application?
Partners are asked to provide their company background, team size, technology stack, areas of specialization, relevant project and industry experience.Basic company information, team size, technology stacks, previous client work, and sample developer CVs are typically required.
How long does it take to become an active partner?
The timeline can vary depending on how quickly the required information is submitted, but most partners complete the onboarding process and gain access to the platform within a few business days.
Does SHORE teams vet partner developers?
Yes, SHORE teams may perform internal reviews, but clients often conduct their own interviews as well.
Are training or guidelines provided?
Partners receive clear information during the onboarding process, including guidelines on how to use the dashboard and how to respond to client requests. Ongoing support is available when needed.
Payments & Agreements
How are payments handled?
SHORE teams manages invoicing with the client. Partners submit their invoices to SHORE teams based on approved hours or deliverables and are paid according to the agreed terms. Invoices must be supported by timesheets or other relevant documentation as proof of work.
What are the commercial terms?
Commercial terms vary per client and are discussed individually. It depends on factors such as client budget, required expertise, and team composition. SHORE teams receives a commission percentage on the hours worked, which is specified in the partnership agreement and shared during the onboarding process.
Are legal agreements required?
Yes, all partners are required to sign a non-disclosure agreement (NDA) and a partnership agreement before working on any client engagements.
How often are payments made?
Payments are typically made on a monthly basis, according to the terms agreed and after verification of submitted timesheets or deliverables.
Who handles contracts and invoicing with clients?
SHORE teams is responsible for managing contracts and invoicing with clients. Partners invoice SHORE teams directly based on the agreed commercial terms.
Miscellaneous
Can a partner work with multiple clients at once?
Yes, partners can work with multiple clients simultaneously, as long as they have sufficient capacity and continue to meet quality and delivery expectations.
Are there any costs involved in becoming a partner?
There are no fees associated with becoming a SHORE teams partner. However, SHORE teams works with different partner tiers, each offering specific benefits. These tiers are explained during the onboarding process and can be reviewed in the partner dashboard. In addition, SHORE teams charges a commission on hours worked for closed deals, as outlined in the partnership agreement.
Will my subscription renew automatically?
Yes. All marketing subscriptions renew automatically at the end of each billing period for the same duration, unless cancelled before the renewal date. You can cancel anytime via your partner dashboard or by emailing us.
Can I get a refund if I cancel my subscription?
No. Subscription fees are billed in advance and non-refundable, even if you cancel before the end of the billing period. However, your plan will remain active until the end of the current cycle.
Can multiple CVs be submitted at once?
Yes, partners can submit multiple CVs at once when responding to a client request. It is important that each profile closely matches the requirements and is complete and up to date.
Can we publicly promote our partnership with SHORE teams or its clients?
Partners may refer to their collaboration with SHORE teams in general terms, but any public use of SHORE teams’ name, logo, or specific client references requires prior written approval. This applies to websites, marketing materials, case studies, and social media.
Can a partner end the collaboration at any time?
Partners can stop responding to new opportunities and may choose to end the partnership agreement. However, any ongoing projects or active collaborations remain subject to the terms of the existing agreements and must be fulfilled accordingly.
Requirements & Qualifications
What are the requirements to become a SHORE teams partner?
Partners are expected to have a technically capable and communicative team, with experience working with international clients. Key requirements include solid English communication skills, consistent delivery quality, and the ability to recruit and scale based on demand.
Are certifications like ISO or SOC 2 required?
Certifications are not mandatory but they are considered a plus. Some clients may require formal compliance depending on the project type.
Which technologies are most in demand from SHORE teams' clients?
Clients typically request expertise in JavaScript frameworks (React, Angular, Node.js), mobile (iOS/Android), DevOps, QA, cloud platforms (AWS, Azure), and data/AI technologies.
Is there a minimum team or company size to qualify?
While no strict minimum exists, most partners have at least 5 to 10 available developers and the ability to recruit and/or scale when needed.
Is English fluency required?
Yes, all developers who interact with clients must have strong verbal and written English skills to ensure effective communication and collaboration.
Is Agile/Scrum experience required?
Agile or Scrum experience is highly preferred, as most clients work with iterative delivery models and expect teams to be familiar with these practices.
Working Together
How are projects assigned to partners?
When a client request matches a partner’s profile, SHORE teams shares the opportunity through the partner dashboard. Partners can submit suitable developer profiles, after which the client selects candidates for interviews or onboarding.
Can partners proactively submit candidates?
Yes, once onboarded, partners can proactively submit candidate profiles in response to client requests published on the dashboard.
How is client communication handled?
SHORE teams manages the initial engagement and facilitates introductions. Once a project is active, partners typically communicate directly with the client while SHORE teams remains available for coordination and support.
Do partners interact with clients directly or through SHORE teams?
SHORE teams is the main point of contact during the sales and matching process. Once candidates or a team have been placed, partners typically interact directly with clients. SHORE teams stays involved to monitor collaboration and support both sides as needed.
How are time zone and culture differences addressed?
SHORE teams considers client preferences when matching with partners. Time zone compatibility, communication style, and cultural alignment are important factors in creating successful long-term collaborations.
How is quality assurance handled?
Partners are responsible for implementing their own quality assurance processes. SHORE teams monitors client satisfaction and supports continuous improvement throughout the collaboration.
What tools are commonly used?
Clients typically work with tools such as JIRA, Trello, GitHub, Bitbucket, Slack, and Microsoft Teams. Partners are expected to adapt to the client’s preferred toolset.
Support & Communication
Who can partners contact for project support?
Most answers can be found in the partner FAQ, onboarding emails, or the signed agreement. Status updates and new client requests are available directly in the partner dashboard. For general questions, partners can use the FAQ or the chat feature. If a question cannot be answered through these channels, they can contact SHORE teams at partners@shoreteams.com.
Is there a platform to track candidate submissions?
Yes, partners have access to a dashboard where they can manage their company profile, submit candidates for client requests, and track the status of their submissions. SHORE teams is unable to provide individual feedback on each candidate. In general, no response means the candidate was not selected.
How can a partner check on an open opportunity?
Partners can view the latest updates, status, and details of open opportunities directly in the partner dashboard. This is the central place to track progress and take action where needed.
Who provides support for partnership-related issues?
For any partnership-related questions or issues not covered by the FAQ, chat, dashboard, or onboarding materials, partners can contact SHORE teams via partners@shoreteams.com.
Can submitted team details be updated?
Yes, partners can update their profile information at any time. Updates can be made directly in the dashboard.